Last updated: 29 August 2026
These Terms of Service apply when you access olatoy.co.uk, create an account, place an order or otherwise use our website and services.
OlaToy is a trading name of Shamsia Global Limited. By using the website or placing an order, you agree to these Terms.
We aim to keep product descriptions, prices, stock information and other website content accurate and up to date. We may update, correct or remove website content where necessary.
We do not guarantee that the website will always be available without interruption.
You must be legally capable of entering into a binding contract to place an order. Products intended for children or pets should be purchased, used and supervised by an appropriate adult where relevant.
Product images are provided for illustration. Colours, packaging and minor product details may differ from photographs because of manufacturing changes, screen settings or supplier updates.
Please review product descriptions, age guidance, safety information and care instructions before use.
Prices are displayed in the currency shown on the website. We may change prices at any time before an order is placed.
The price applicable to your order is the price shown at checkout when you place the order, subject to correction of obvious pricing errors. Taxes will be handled as required by applicable law.
Submitting an order is an offer to purchase the selected products. We may send an acknowledgement after you place an order, but acceptance may depend on payment authorisation, stock availability and our ability to fulfil the order.
We may refuse or cancel an order where reasonably necessary, including where:
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Payment must be made using one of the payment methods offered at checkout. Payment services may be provided by third-party payment processors, and their own terms and privacy notices may also apply.
Delivery is governed by our Shipping & Delivery Policy. You are responsible for providing an accurate and complete delivery address.
Returns, refunds, faulty goods and cancellations are governed by our Refund & Returns Policy and applicable UK consumer law.
Nothing in these Terms removes or limits your statutory consumer rights.
If you create an account, you are responsible for providing accurate information, keeping your login details confidential and informing us if you believe your account has been accessed without permission.
We may restrict or suspend an account where reasonably necessary to protect customers, the website or our business.
You must not misuse the website. In particular, you must not knowingly introduce malicious code, attempt unauthorised access, interfere with the website's operation, use automated systems in a way that places an unreasonable burden on the website, or use the website for unlawful or fraudulent purposes.
You are responsible for following product instructions, warnings, age guidance and safety information. Children and pets should be appropriately supervised when using products where supervision is relevant.
Stop using a product if it is damaged, unsafe or no longer suitable for its intended use.
Unless otherwise stated, the website content, branding, text, graphics and other materials are owned by us or used under licence and are protected by applicable intellectual-property laws.
OlaToy trade mark number: UK00004345401.
You may use the website for personal, non-commercial shopping purposes. You must not reproduce or commercially exploit protected website content without permission.
The website may use or link to third-party services such as payment providers, delivery services, social platforms or other websites. We are not responsible for third-party websites or services that we do not control.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer law.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses suffered by a consumer using products for non-business purposes.
We are not responsible for delay or failure caused by events outside our reasonable control. Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.
Our collection and use of personal information is governed by our Privacy Policy.
We may update these Terms from time to time. The Terms that apply to an order are generally those in force when the order is placed, subject to applicable law.
These Terms are governed by the laws applicable to our business and your consumer rights. If you are a UK consumer, you retain any mandatory rights relating to the courts and laws that apply where you live.
OlaToy
A trading name of Shamsia Global Limited
Email: olatoyofficial@gmail.com
Phone: +44 7404 571905
Address: 27 Sydney Road, RM18 7PB, United Kingdom
Trade mark number: UK00004345401
