Last updated: 29 August 2026
At OlaToy, we aim to prepare and deliver orders safely, efficiently and with care.
Orders are normally processed within 1-3 business days.
Orders are generally not processed, shipped or delivered on weekends or public holidays.
During busy periods, promotions or circumstances outside our reasonable control, processing may take longer. Where practical, we will communicate significant delays.
Available delivery options and shipping charges are calculated and displayed at checkout before you complete your purchase.
Any free-shipping offer or shipping promotion shown on the website is subject to the terms displayed at the time of purchase.
Any delivery estimate shown at checkout or in an order confirmation is an estimate rather than a guaranteed delivery date unless we specifically state otherwise.
Delivery times may vary because of destination, carrier delays, public holidays, weather, seasonal demand or other circumstances outside our reasonable control.
Where tracking is available, you will receive dispatch or shipment information after your order has been sent. Tracking information may take up to 24 hours to become active after dispatch.
Please check your delivery address carefully before placing your order.
If you notice an error, contact us as soon as possible at olatoyofficial@gmail.com. We will try to update the address before dispatch, but we cannot guarantee changes once an order has entered the shipping process.
If tracking shows an unusual delay or your order has not arrived within the expected timeframe, contact us at olatoyofficial@gmail.com and include your order number.
We may ask you to confirm your delivery address and check with neighbours, building reception or any safe-place location before we open an investigation with the carrier.
If your order arrives damaged, keep the packaging and damaged item, take clear photographs and contact us promptly.
Please include your order number and photographs where possible. We will review the issue and arrange an appropriate solution, which may include a replacement or refund.
If you receive an item you did not order, contact us as soon as possible with your order number and photographs of the item received.
We aim to deliver within the timeframe shown at checkout or otherwise agreed with you. Where no specific delivery timeframe has been agreed, applicable UK consumer law may provide default delivery rights.
If international delivery is offered at checkout, customs duties, import taxes or local charges may apply depending on the destination.
Unless otherwise stated at checkout or required by law, such charges are the responsibility of the recipient.
OlaToy
A trading name of Shamsia Global Limited
Email: olatoyofficial@gmail.com
Phone: +44 7404 571905
Address: 27 Sydney Road, RM18 7PB, United Kingdom
Trade mark number: UK00004345401
