Terms of service

Our Happiness Guarantee: Returns & Refunds

At OlaToy, we believe every product should serve a purpose and bring a smile to your home. If a soulful solution isn't the right fit for your baby or pet, we are here to help you find one that is.

30-Day Peace of Mind

We offer a 30-day return window from the date of delivery. Whether it’s a sensory toy that didn't quite click or a pet accessory that wasn't the right fit, we want you to feel confident in your purchase.

Return Conditions

To be eligible for a return, we ask that:

• The item is in its original packaging and in the same condition you received it.

• For the safety of all our little ones (human and furry), items must be unwashed and unused.

• You provide a receipt or proof of purchase.

Simple Refund Process

1. Start Your Return: Email us at [Insert Email Address] with your order number.

2. Ship It Back: Once approved, we will provide instructions on where to send your package.

3. Get Refunded: After we receive and inspect your item, we will notify you. Your refund will be processed automatically to your original payment method within 5-7 business days.

Damaged or Faulty Items

Your loved ones deserve the best. If an item arrives damaged or defective, please contact us immediately. we will send a replacement at no extra cost to you—because your peace of mind is our priority.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened treats or wellness consumables.

• Personalized items.

• Final sale items.

A "Soulful" Note to Your Customers:

"We know that sometimes a toy just doesn't spark the connection you hoped for. If you are unsatisfied, please reach out. Our goal isn't just a transaction—it's your satisfaction and your family’s happiness."